An Innovative Approach to Managed Services for Mission-critical IT Environments

Cloud4C’s solution brings a platform coupled with a wider pool of expertise from 25+ COEs (a lean team tailored for the customer) all packed into a Hybrid Managed Services Model for Operational Excellence in Mission-critical Environments. 

Whilst traditional IT operations models have been designed for an infrastructure-first world, this has become obsolete amidst the modernisation wave, hyper-agile user experience demands, and digital transformation efforts of companies. 

Traditional models are not built for an IT landscape wherein infrastructure, applications, databases, security, monitoring, and processes are modernised for the present market needs and future. At the same time, it does not have clear and defined boundaries between building and operating; it works in the break-fix mode and operates with narrowly defined SLA-driven scopes.

Such environments need an agile engineering approach as opposed to the rigid and operational support that traditional IT service providers deliver. Organisations need a cloud-native environment that will deliver against your end business outcomes, rather than just IT performance SLAs. In the cloud-native environment, work is distributed across multiple streams such as automation or repair, and such an environment needs access to a wider pool of expertise that can be deployed on demand. Cloud-native environments need flexible support models, seamlessly integrated with customer teams to deliver against business objectives.

To address these gaps, Cloud4C has introduced the Hybrid Managed Services Model, an innovative approach to managing cloud operations. It brings the best of all worlds – an organism structure ensuring a wider pool of expertise chosen from Cloud4C’s 25+ Centers of Excellence (COEs) and backed by 24x7 support, a dedicated customer engagement team, and automation-enabled, AIOps-powered operations that reduce the time spent on repetitive tasks and predicts any failure well before. The entire execution is performed in a single SLA till application layer. 

The Hybrid Managed Services Model benefits organisations as there is no skill scarcity anytime, with companies backed by Cloud4C’s CoEs to modernise and manage their mission-critical landscapes end-to-end. With the solution, it is also not necessary to be stuck in multi-year contracts with limited scopes and a narrow spectrum of skill sets depending on the dedicated team's composition. Manual, repetitive work would be significantly reduced with their Self Healing Operations Platform (SHOP). Companies hence enjoy fail-proof highest availability round the stack, irrespective of the landscape size and complexity, with automation-enabled managed services. 

The company believes that organisations, especially those with mission-critical workloads, need a mix of cross-functional professionals with access to a wider knowledge base; managed service providers promising outcome-driven SLAs; pricing engagement flexibility; and automated operations to reduce manual work. Organisations also need an accountable team that’s available anytime with deep cloud-native acumen along with necessary governance, risk management, compliance, and DR management skills to help enterprises shift to business outcome-based thinking for their mission-critical IT modernisation projects. 

Cloud4C and its hybrid managed services model have been recognised by the Middle East Technology Excellence Awards as it clinches the award in the Cloud - IT Services category. The prestigious awards programme honours outstanding companies in the region that have made exceptional contributions in the pursuit of technological innovation in their respective industries.  

The Middle East Technology Excellence Awards is presented by Asian Business Review Magazine. To view the full list of winners, click here. If you want to join the 2023 awards programme and be acclaimed for your company's outstanding contributions in pursuit of technological innovation, please contact Julie Anne Nuñez at [email protected].