UM Specialist Centre triumphs with Excellence Award in Healthcare at Malaysia National Business Awards 2024

UMSC's fusion of financial growth and quality healthcare under CEO Norzaiton Senusi's leadership sets a new benchmark for the industry.

UM Specialist Centre (UMSC) took home the Excellence Award - Healthcare trophy at the Malaysia National Business Awards 2024, in recognition of its unparalleled dedication to excellence in the healthcare sector. This prestigious accolade highlights UMSC's successful blend of financial prowess with uncompromising quality of care, under the transformative leadership of Norzaiton Senusi, the Chief Executive Officer.

Situated in the bustling area of Lembah Pantai, Kuala Lumpur, UMSC stands as a beacon of medical excellence and innovation, affiliated with Universiti Malaya, the nation's oldest university known for its leading-edge research and academic prowess. This affiliation has propelled UMSC into the spotlight, earning it the reputation as Malaysia’s Premier Quaternary Hospital - a significant leap from its tertiary care roots, achieved in a span of just four years under Senusi's visionary leadership.

UMSC’s evolution into a quaternary care provider, a first in Malaysia’s healthcare industry, signifies its capacity to offer advanced medical treatments and interventions, setting it apart from its peers. This progression is reflected not only in its upgraded services and facilities but also in its impressive financial growth, with a remarkable revenue increase from MYR 191 million in 2019 to MYR 264 million in 2023, despite the global challenges posed by the pandemic and its transition to an endemic phase.

The centre's commitment to excellence is underscored by its achievements in quaternary care, with over 200 scoliosis correction surgeries, at least 10 renal transplants, and more than 60 minimally invasive video-assisted thoracoscopic surgeries (VATS) performed annually. These milestones are a testament to the trust and confidence placed in UMSC by its patients and the broader community, propelled by a team of dedicated professionals across various specialities.

Trust, as defined by recent research from PwC, is not just a concept but a tangible asset that significantly influences corporate performance. UMSC’s journey is a vivid illustration of this principle, showcasing how trust translates into operational success and patient satisfaction. The centre’s increasing patient numbers and financial growth affirm the positive impact of trust on its overall performance.

The transformative journey of UMSC, particularly under the stewardship of Norzaiton Senusi, has been characterised by strategic operational enhancements and an unwavering focus on patient care and satisfaction. Senusi’s leadership marked a significant shift towards innovation and adaptability, ensuring that UMSC not only meets but exceeds the expectations of its patients, staff, and consultants. This internal culture of excellence and continuous improvement has been pivotal in establishing UMSC as a leading player in Malaysia’s healthcare sector.

UMSC's recognition at the Malaysia National Business Awards 2024 is not merely an accolade but a reflection of its holistic approach to healthcare, combining advanced medical practices with a deep-rooted commitment to patient care. As UMSC continues to set new benchmarks in the healthcare industry, it remains dedicated to its mission of translating trust into excellence, ensuring that it remains at the forefront of healthcare innovation and quality care in Malaysia and beyond.

The Malaysia National Business Awards is presented by Asian Business Review Magazine. To view the full list of winners, click here. If you want to join the 2025 awards programme and be acclaimed for your company's exceptional contributions to the local business landscape in Malaysia, please contact Danica Avila at [email protected].